Delivery terms

I will be closing for the Christmas holidays on Monday 16th December

Order acceptance and payment

This site uses "Paypal" secure system to accept payment. Even if you do not have a Paypal account you can still pay using your credit card using the "Guest" checkout. I will normally send you an email to confirm despatch of your order, either directly or via Paypal order tracking.

In the unlikely event that I cannot fulfill your order I will let you know and refund your payment.

Postage and Packaging

Postage within the UK is charged according to the total value of the items in the shopping cart and is shown at checkout.

In this way you can buy several items at once for little or no extra postage charge. I use Royal Mail tracked services as standard. For other services such as Special Delivery please contact me. I reserve the right to use an alternate courier if I deem necessary e.g. due to strike. 

Most items will be carefully wrapped in tissue, or may have a gift box included. They will then be put into an outer postal bag or box for shipping. Lampshades and clocks require more protective packaging, and I normally use corrugated cardboard and "eco-flow" starch chips for fragile items.

Your parcel will normally be shipped within three working days from receipt of your cleared payment, unless it is being made to order.

The customer is responsible for providing a complete, valid, current address where someone will be available to sign for the parcel. The customer may need to collect the parcel from sorting office if no-one is available to sign. Parcels returned as undeliverable will need to pay for re-posting to corrected address.

It's a Gift!

Yes I can send your order without price details, and include a simple message on a gift tag free of charge - just Contact Me.

International Shipping
I used to ship to many countries outside the UK. However, recent changes to the way exports are handled makes this very complicated for a small business, so I have decided to suspend my International Shipping for the time being.

If you are outside the UK then please DO NOT ORDER as I will just refund your payment. The only exception is if you are ordering for delivery to a UK address e.g. as a gift.

Returns
I expect you to be delighted with your purchase. If for any reason you are not then please contact me immediately so we can put things right.

But if you should decide to cancel your order, stock items may be returned within fourteen days of receipt for any reason providing they are unused, with all labels attached and in original packaging.

Knit-to-order wool items are counted as stock items unless a custom size or design was requested.

Once the returned item has been received and checked I will refund the item price. If the item is soiled or damaged then I will refund less than the whole item price. Return postage costs are the responsibility of the buyer.

If the item was personalised or a custom order it is non-returnable, but if there is a problem please contact me and we can try to work out a solution.