Order acceptance and payment
This site uses "Paypal" secure system to accept payment. Even if you do not have a Paypal account you can still pay using your credit card using the "Guest" checkout. I will normally send you an email to confirm despatch of your order, either directly or via Paypal order tracking. In the unlikely event that I cannot fulfill your order I will let you know and refund your payment.
Postage and Packaging
Postage within the UK is charged according to the total value of the shopping cart and is shown before you checkout.
|Total in Cart||Postage charge|
|00.01 - 19.99||£3.20|
|20.00 - 49.99||£4.70|
|50.00 - 69.99||£6.50|
|70.00 - 99.99||£8.20|
|100.00 and over||£11.00|
In this way you can buy several items at once for little or no extra postage charge. I use Royal Mail signed for services as standard. For other services such as Special Delivery please contact me.
Most items will be carefully wrapped in tissue, or may have a gift box included. They will then be put into an outer postal bag or box for shipping. Lampshades and clocks require more protective packaging, and I am in the process of changing over from bubble-wrap to "eco-flow" starch chips for fragile items.
Your parcel will normally be shipped within three working days from receipt of your cleared payment, unless it is being made to order.
The customer is responsible for providing a complete, valid, current address where someone will be available to sign for the parcel. The customer may need to collect the parcel from sorting office if no-one is available to sign. Parcels returned as undeliverable will need to pay for re-posting to corrected address.
I used to ship to many countries outside the UK. However, recent changes to the way VAT is handled makes this very complicated for a small business, and there are more changes due in July. I have decided to suspend my International Shipping for the time being.
I expect you to be delighted with your purchase. If for any reason you are not then please contact me immediately so we can put things right.
But if you should decide to cancel your order, stock items may be returned within fourteen days of receipt for any reason providing they are unused, with all labels attached and in original packaging.
Knit-to-order wool items are counted as stock items unless a custom size was requested.
Once the returned item has been received and checked I will refund the item price. Return postage costs are the responsibility of the buyer.
If the item was personalised or a custom order it is non-returnable, but if there is a problem please contact me and we can try to work out a solution.